Klarhimmel Business Terms
These terms apply when a business uses or buys Klar Builder, Klar Agent, Klar Suite or the Studio subscription from Klarhimmel AB. Part 1 applies to everything. Part 2 adds what is particular to each product.
Part 1: General terms
1. Who we are and who these terms are for
1.1 The supplier is Klarhimmel AB, reg. no. 559537-4553, Sveavägen 83, 113 50 Stockholm, Sweden ("Klarhimmel", "we", "us"). Contact: [email protected].
1.2 The customer is the company, organisation or sole trader that creates an account, orders or uses a service ("you"). The person who accepts these terms confirms they may bind that business.
1.3 Businesses only. Our services are for use in a business. We do not sell to consumers. If you are a consumer, do not create an account or order; if we learn that a consumer has done so, we may close the account and refund what was paid for anything not delivered.
1.4 These terms, the price shown when you order, and for the Studio subscription the written agreement, are the whole agreement. Your own purchasing terms do not apply. If a written agreement and these terms disagree, the written agreement wins.
2. How the agreement starts
2.1 For Klar Builder and Klar Agent, the agreement starts when you create an account or accept these terms in the product, and a paid plan starts when you choose it and we confirm it. For the Studio subscription, it starts when both of us have signed the written agreement.
2.2 We keep a record of when you accepted, which version of these terms you saw and who accepted.
2.3 We may decline an order or an account, for example to stop abuse or when we cannot deliver. Anything paid for a declined order is refunded.
3. Prices and payment
3.1 Prices are those shown on klarhimmel.com or in the product when you order, excluding VAT. Swedish businesses pay in SEK, others in USD unless we agree otherwise. VAT is added where it applies; EU businesses outside Sweden give a VAT number and reverse charge applies.
3.2 Monthly plans are paid monthly in advance, by card where the product offers it, otherwise by invoice. Invoices are due 14 days net.
3.3 On late payment we may charge interest under the Swedish Interest Act (räntelagen) and statutory reminder and collection fees. After a written reminder and 10 days without payment, we may pause the service until it is paid.
3.4 We may change a price with 30 days' notice by email. The new price applies from your next billing period after the notice, and you may cancel before it applies.
3.5 Amounts paid are not refunded, except where these terms say so or the law requires it.
4. Term and cancellation
4.1 Monthly plans run month to month with no minimum term. You may cancel at any time, effective at the end of the paid month. The Studio subscription runs as its written agreement says.
4.2 We may end a plan with 30 days' notice. We may end or suspend it at once if you materially breach these terms, including the acceptable use rules in section 7, and do not fix the breach within 10 days of our notice, or at once where the breach is serious or unlawful.
4.3 After an agreement ends, you can export your content for 30 days. After that we delete it, except what we must keep by law (for example bookkeeping records).
5. What we promise
5.1 We provide the services with reasonable skill and care, and fix faults we are told about within a reasonable time.
5.2 The services are run on third-party infrastructure (see the subprocessor list) and are provided without a guaranteed uptime unless a written agreement says otherwise. We tell you about planned interruptions that affect you where we can.
5.3 We may change or improve a service. If a change removes something central that you pay for, we tell you 30 days ahead and you may cancel and get back what you paid for the time after the change.
6. AI output
6.1 Our products use AI models to write text, build pages and answer questions. AI output can be wrong, incomplete or similar to other material. You check what is published or sent in your name. Klar Agent's answers come from the facts you give it, and you are responsible for keeping those facts correct.
6.2 Work we deliver under the Studio subscription is checked by a person before it reaches you.
7. Acceptable use
7.1 You may not use the services to break the law, infringe others' rights, mislead people, send spam, collect people's data without a legal basis, publish material that is illegal, hateful or sexual content involving minors, or attack or overload our systems or anyone else's.
7.2 You are responsible for the content you give us and publish with our services, and for having the rights to it.
7.3 If we are told about or find content that appears illegal or against these terms, we may remove it or block access to it and will tell you why, unless the law stops us. Anyone can report content to [email protected]; we deal with reports promptly and tell the reporter what we did.
8. Ownership
8.1 Your content (your texts, pictures, facts and the pages and answers made from them) is yours. You give us the right to use it only to provide the services to you.
8.2 Our products, code, templates and design system (including @klarhimmel/ui) stay ours. For as long as your plan runs you may use them as part of the service. Pages you build may be exported as files; templates in an exported page may be used for that page.
8.3 We may use anonymous, aggregated data about how the services are used to improve them. We do not use your content to train AI models, and we name you as a customer only with your permission.
9. Confidentiality
Each of us keeps the other's non-public information confidential and uses it only for this agreement. This does not apply to information that is public, was already known, or that the law requires us to disclose. It lasts for three years after the agreement ends.
10. Personal data
10.1 How we handle personal data as controller (your account, your staff's accounts, people who contact us) is in our privacy notice at klarhimmel.com/legal/privacy.
10.2 Where we process personal data on your behalf (for example messages your website visitors or guests send through our products), our data processing terms at klarhimmel.com/legal/dpa apply and form part of these terms. You are the controller for that data.
11. Liability
11.1 Our total liability under the agreement is limited to what you paid us in the 12 months before the event that caused the claim.
11.2 Neither of us is liable for indirect loss, such as lost profit, lost revenue, lost data that could have been restored from your own copies, or third-party claims, except under section 7.2 and 8.1.
11.3 The limits do not apply to loss caused by intent or gross negligence, or where the law does not allow them.
11.4 A claim must be made in writing within six months of when you noticed, or should have noticed, the fault.
11.5 Neither of us is liable for delay or failure caused by events outside our reasonable control (force majeure), such as an outage at an infrastructure provider, war, strikes or government decisions.
12. Changes to these terms
We may change these terms. We email you at least 30 days before a change that is to your disadvantage takes effect, and you may cancel before it does. Other changes apply when published. The version and date are at the top.
13. Other
13.1 We may use subcontractors and subprocessors and are responsible for them as for ourselves. We may transfer the agreement to a company that takes over the business; you may transfer it with our written consent.
13.2 Notices are given by email to the address on your account, or to [email protected].
13.3 Swedish law applies. Disputes are decided by Stockholm District Court (Stockholms tingsrätt) as first instance.
Part 2: Product terms
A. Klar Builder
A1. Klar Builder makes a web page from your description, which you can change, keep and publish on a klarhimmel.page address or on a domain you own.
A2. Free plan. The free plan costs nothing and may carry a "Made with Klarhimmel" badge. We may limit its use, and change or end it with 30 days' notice.
A3. Before you sign in. A page you build without an account is kept for 7 days, or 30 days after you press Keep it, and then deleted unless you sign in.
A4. Paid plans (Starter, Pro) include what the plan page says when you order. Credits and asks that come with a plan are used within the month and do not carry over or have a cash value.
A5. Your domain. If you connect your own domain, you keep it and pay its registrar yourself. A klarhimmel.page address stays ours; it ends 30 days after your plan or free page ends.
A6. Messages to your page. Messages your visitors send through your page's form are stored for you for 180 days; for them we are your processor (Part 1, 10.2). You answer your visitors yourself; we never write to them.
B. Klar Agent
B1. Klar Agent answers your customers or guests in a chat, from the facts and texts you give it, in the guest's language, and hands the conversation to your staff when it should.
B2. Price. The price includes the number of answered conversations the plan page states each month. A conversation handed over to your staff does not count. Extra answered conversations are charged at the price shown, and we tell you before you go over.
B3. Your facts and your staff. You approve the texts the agent answers from and keep them correct. You give the agent a way to reach your staff for what it should not answer, and you never put codes, passwords or other secrets in its texts: guests can read them.
B4. Emergencies. Klar Agent is not an emergency service. You make sure your guests see how to reach help in an emergency, independently of the chat.
B5. Your guests' data. You are the controller for what your guests write; we are your processor under the data processing terms. You tell your guests that the chat is run with Klar Agent and link our privacy notice from yours; we give you a short ready text for that.
B6. Setup. Setup is free when done in the product. Setup we do for you is ordered separately at the price we quote.
C. Studio subscription
C1. The Studio subscription is our team's work for your business at one monthly price, as set out in a written agreement built on our client agreement standard. That agreement says what is included, how requests are worked through (one at a time, in your order), what is not included, notice periods and how we report.
C2. The written agreement governs Studio; these terms fill in what it does not cover. Klar Builder and Klar Agent used as part of Studio follow Parts A and B.
C3. You get full ownership of the work we make specifically for you once it is paid, except our own products, tools and templates, which you may use for that work for as long as you like.