Case · Ett Smart

Door codes from a phone, then a guest chat that knows the house rules.

Hospitality · Two hotels near Stockholm, since September 2026

Guests used to wait for a door code someone typed in by hand, and the old system's developer had given notice. We rebuilt it, and the owner now makes codes from a phone, next to the arrivals they belong to. The next item on the list was a guest chat that answers from the hotels' own rules, in six languages, and sends the rest to the hotel's inbox.

Ett Smart's guest chat on a phone: an answer about the night entrance code, then a guest asks "Is there parking?" and gets the hotel's rule — The live guest chat on a phone, answering in Swedish and English from the hotel's own rules.

Start with a 30‑minute call.

Bring a brief, a list or just the goal. You leave with the first three things we would make, whether you sign up or not.

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